DOI: 10.1080/10439463.2012.671825

This article discusses how four authors came together to create – inside a police service – a specific approach to public ‘trust and confidence’. We have had many theoretical debates – about the nature of public understanding of policing, police culture, procedural justice and public trust in public institutions in a democracy. Also, while we continue to debate, we wade through mounds of data gathered routinely through the Metropolitan Police's own Public Attitude Survey. Reporting internally on a quarterly basis, the survey challenges police colleagues to think about how the police must demonstrate to citizens their trustworthiness to act fairly, effectively and with the best interests of communities at heart. Our experience of moulding the discourse about public confidence inside the largest police service in the UK suggests that police culture itself has been challenged by the accountability that lies at the heart of trust and trustworthiness. We have been asked by the editors of this issue to share with readers how we have come to create a contribution to understanding what drives confidence in policing, which is now a routine part of its performance management.

DOI: 10.1080/10439463.2011.641551

Public opinions of the police have been a fixture at the top of the policy agenda in England and Wales in recent years, with successive governments stating they wish to see improvements in �trust and confidence�. But significant doubts remain as to how this might be done, and even if it is possible for police to enhance public confidence in any straightforward way. Indeed, it often seems that it is much easier for police to damage public opinion than to improve it. This paper reports findings from two surveys on contact between the public and the police conducted in England and Wales. First, panel data are used to examine the issue of �asymmetry� in the relationship between satisfaction with police contacts and wider public confidence in the police. Negative pre-existing opinions of the police are found to be predictive of negatively received contact, while positive views do not predict well-received contact. Yet, single contacts, both negative and positive, are predictive of subsequent confidence in the police. Second, British Crime Survey data are used to investigate what �drives� satisfaction among crime victims. Personal treatment appears to be valued over criminal justice outcomes, providing support for process-based policing models. It appears that fears about an absolute asymmetry in the effect of contact on confidence may be overstated, and that improving the way officers handle encounters might lead to enhanced trust and confidence.

DOI: 10.1093/bjc/azq078

Public trust and confidence are vital to the police function. There has been much comment and debate about the apparent decline in confidence in the British police since the 1950s, most frequently evidenced by data from the British Crime Survey (BCS). Yet, there has been relatively little in-depth interrogation of the data at the heart of the discussion. Pooling data from 11 sweeps of the BCS (1984 to 2005/06), this paper shows a homogenization over time in trends in trust and confidence and experiences of encounters with the police. This pattern is found across both age and ethnicity, and can also be identified in other variables. The story that emerges therefore differs from analyses that emphasize the increasingly diffuse and variable nature of public experiences of the police.

Like other modern-day democracies, Belgium has in the last quarter century introduced many changes in its system for justice administration, by undertaking judicial reforms and commissioning empirical research on public confidence. Following long years of fierce criticism of the police and the criminal justice system since the late 1980s, the turn of the century witnessed three quantitative surveys (the Justice Barometers) in 2002, 2007 and 2010. These were complemented by several qualitative studies in specific districts or with specific groups. Although many variables appear to exert some influence on public confidence, the one that emerges time and again is the degree of contact with the justice system and the ensuing negative perceptions that result from it. This contribution describes the most salient findings of this decade of public opinion research on the criminal justice system in Belgium and reflects on the implications for judicial policy-making.

DOI: 10.1093/police/par027

Centralized performance frameworks for the police in England and Wales have been the subject of considerable debate. Evidence from both the British Crime Survey and local force surveys shows that setting performance targets for public confidence in the police based on single indicator survey measures can have conceptual and practical difficulties. Specifically, such measures can misrepresent the views of some respondents and might underestimate public support for the police. We argue in favour of local public attitudes surveys reconfigured to measure aspects of procedural fairness, police legitimacy, and public intentions to co-operate.

DOI: 10.1177/1748895811408832

Public confidence in the criminal justice system (CJS) is a topic of perennial concern across the United Kingdom, particularly in light of the relatively low levels of confidence reported in the British Crime Survey (BCS) and elsewhere. Recent work on policing has stressed that the experience of procedural fairness is an important influence on ‘user-satisfaction’, trust and legitimacy. Yet it is unclear whether this emphasis on fairness applies to the CJS as a whole, which many might see as primarily there to manage — and punish — offenders as efficiently as possible. This article reports on analysis of the BCS that suggests contact with Victim Support is linked to more favourable views of the fairness of the CJS and to higher levels of confidence in its effectiveness. By providing victims with voice and a sense that someone is listening to and taking their concerns seriously, contact with VS seems to be linked to more favourable overall assessments of the CJS. A space is therefore opened up for approaches to enhancing public confidence that do not rely on ever more punitive policies, or on the arguably Sisyphean task of convincing the public that extant policies are punitive enough.

DOI: 10.1093/bjc/azq005

Enhancing trust and confidence has moved to the centre of policing policy in England and Wales. The association between direct encounters with police officers and confidence in the police is well-established. But is it possible for the police to increase confidence among the general population including those people who do not routinely come into direct contact with police officers? This paper presents the findings from a quasi-randomised experiment conducted on population representative samples in seven London wards that assessed the impact of a leaflet drop on public perceptions of policing. The results provide strong evidence of an improvement in overall confidence, and in perceptions of police–community engagement, specifically. The leaflets also appear to have had a buffering effect against declines in public assessments of police effectiveness. The findings support the idea that public trust and confidence can be enhanced by direct police communication of this type.